1. Terms and Conditions
Introduction
Welcome to EN EXTASE INTERNATIONALE LIMITED. These Terms and Conditions govern your use of our services, including travel bookings, tours, and any other products or services offered by us collectively.
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.
Bookings and Payments
1. *Booking Confirmation*: Your booking is confirmed once you receive a confirmation email from us. Please check all details carefully and inform us of any discrepancies immediately.
2. *Payments*: Full payment or a deposit is required at the time of booking. Payment methods include credit card, debit card, or bank transfer.
3. *Late Payments*: Failure to make timely payments may result in cancellation of your booking. Any outstanding balance must be paid before the commencement of your trip.
Cancellations and Modifications
1. *Customer Cancellations*: If you wish to cancel your booking, please refer to our Return, Refund, and Cancellation Policy for details on applicable fees and conditions.
2. *Modifications*: Any request to modify a booking is subject to availability and may incur additional charges.
Travel Documents
1. *Passports and Visas*: It is your responsibility to ensure that you have a valid passport and any required visas for your trip.
2. *Health Requirements*: You must meet all health requirements and obtain necessary vaccinations for the countries you will visit.
Liability
1. *Service Providers*: We act as an agent for third-party service providers such as airlines, hotels, and tour operators. We are not responsible for the actions or omissions of these providers.
2. *Limitation of Liability*: Our liability is limited to the amount paid for the Services. We are not liable for any indirect, incidental, or consequential damages.
Governing Law
These Terms are governed by and construed in accordance with the laws of Kenya. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.
Contact Information
For any questions or concerns regarding these Terms, please contact us at:
Email*: info@toursenextase.com
Tel: (+254)794759574
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2. Return, Refund, and Cancellation Policy
Return and Refund Policy
1. *No Returns*: As we offer travel services, returns are not applicable.
2. *Refund Eligibility*: Refunds are only available for cancellations made within the time frames specified below and subject to the conditions outlined.
Cancellation Policy
1. *Customer Cancellations*:
– *30+ Days Before Departure*: Full refund minus a [administration fee] per booking.
– *15-29 Days Before Departure*: 50% refund of the total booking cost.
– *Less Than 15 Days Before Departure*: No refund.
2. *Provider Cancellations*: If a service provider cancels your booking, we will offer an alternative arrangement or a full refund of the affected portion of your trip.
Refund Process
1. *Requesting a Refund*: To request a refund, contact our customer support at [email@example.com] or [Your Phone Number].
2. *Processing Time*: Refunds will be processed within 14 business days of receiving the cancellation request.
3. *Payment Method*: Refunds will be issued using the original payment method.
Non-Refundable Services
Certain services and fees are non-refundable, including but not limited to:
– Visa fees
– Travel insurance
– Certain promotional offers
Contact Information
For any questions or concerns regarding our Return, Refund, and Cancellation Policy, please contact us at:
Email*: info@toursenextase.com
Tel: (+254)794759574
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3. Privacy Policy
Introduction
EN EXTASE INTERNATIONALE LIMITED is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
1. *Personal Information*: We collect personal information such as your name, email address, phone number, and payment details when you make a booking or contact us.
2. *Travel Information*: We collect travel-related information such as passport details, travel itineraries, and preferences.
3. *Usage Data*: We collect information about how you use our website and services, including IP address, browser type, and pages visited.
How We Use Your Information
1. *To Provide Services*: We use your information to process bookings, manage reservations, and provide customer support.
2. *Communication*: We use your information to communicate with you about your bookings and to send promotional materials.
3. *Improvement*: We use your information to improve our services and website.
Sharing Your Information
1. *Service Providers*: We share your information with third-party service providers to facilitate your bookings and travel arrangements.
2. *Legal Requirements*: We may disclose your information to comply with legal obligations or in response to lawful requests by public authorities.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.
Your Rights
1. *Access and Correction*: You have the right to access and correct your personal information.
2. *Opt-Out*: You can opt-out of receiving promotional communications from us at any time.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
Contact Information
For any questions or concerns regarding this Privacy Policy, please contact us at:
Email*: info@toursenextase.com
Tel: (+254)794759574
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Please ensure that you fill in the placeholders (e.g., [Your Country/State], [email@example.com], [Your Phone Number], [administration fee]) with the appropriate information before using these documents.